Skip to main content

Intensive Crisis Residence Manager, Buffalo, NY


The Intensive Crisis Residence Manager will report to the Clinical Director and will provide oversight for daily operations of the ROME Respite Services. This includes supervision of respite staff, conducting intake/assessments, coordinating referrals to the respite program, data tracking activities, meeting with respite participants as needed, and other duties as assigned.


  1. Oversee day-to-day operations of respite programming.
  2. Responsible for maintaining Staff Schedule to ensure coverage for all shifts.
  3. Monitors referrals as needed. Ensure the completion of relevant paperwork to notify MCO’s to ensure eligibility for services.
  4. Review all assessments for completeness of related paperwork including consents and participant agreements.
  5. Ensure that all case records are in compliance and all paperwork is completed according to Standards of Care and licensing regulations.
  6. Ensure compliance with all Agency and Program policies and procedures.
  7. Ensures Staff compliance with all required trainings/certifications.
  8. On site supervision with staff on a minimal monthly basis. Assist in Performance Reviews for all assigned respite staff.
  9. Provide consultation and clinical supervision to staff.
  10. Work in collaboration with community providers, team members, and external partners
  11. Completes and signs off on required documentation and paperwork, including biopsychosocial assessments and treatment planning and implementation in a timely manner.
  12. Demonstrates cultural competency and address participant issues/concerns.
  13. Train Staff on program components and use of EHR.
  14. Maintains a Trauma-Informed environment.
  15. Represent ROME in the community and at public events, conferences, etc.
  16. Demonstrates commitment to the philosophy of the agency.
  17. Prepares reports as requested by the Clinical Director.
  18. Acts as an advocate and helps clients gain access to resources while confronting their personal issues.
  19. Flexible Schedule.
  20. Lived experience of mental health or substance abuse preferred.
  21. Other duties as assigned.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 


Manages employees and is responsible for the overall direction, coordination and evaluation of these employees. Carries out supervisory responsibilities in accordance with the organization’s policies. Responsibilities include assisting with interviewing, hiring and training employees, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Works in accordance with policies and regulations which may require judgment, initiative, creativity and the ability to deal with complex factors and making of decisions based on conclusions for which there may be little precedent.


Works from general objectives (such as governmental and agency compliance standards) and broad and varying policies, procedures, rules or precedents with significant functional guidance. Review by supervisor focuses on achievement of the objective and not necessarily on the means, except when required to ensure compliance with regulations.


Microsoft Office skills including Excel, Word, Power Point, Teams, Outlook.  Evidence of skills demonstrated by the ability to perform all the basic functions within each program; including but not limited to maintaining a calendar, sending e-mail, creating letters, creating presentations for training or marketing, as well as the ability to create and edit workbooks. General office equipment is used including fax machine, computer and phone system.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit while using hands and eyes to drive from office to office, over (100) one hundred miles per day, as well as in using a computer or other technologies. The employee frequently is required to see, talk and hear.  The employee is occasionally required to stand, walk, climb stairs and reach with hands and arms.

The employee may need to lift and/or move up to (35) thirty-five pounds. The noise level in the work environment is usually light.


  1. NYS licensure in Nursing (RN), Mental Health Counseling (LMHC), or Clinical Social Work (LCSW) required
  2. At least 2 years’ experience providing program oversight and clinical supervision
  3. Experience working in a community setting providing behavioral health counseling.
  4. Ability to obtain NY Academy of Peer Services certification within 6 months of hire notification.
  5. Ability to research and identify community resources.
  6. Ability to communicate effectively, both orally and in writing, and the ability to maintain records and prepare narrative and statistical reports.
  7. Understanding of the public behavioral health system and principles of psychiatric rehabilitation.


·  Must have knowledge of clinical supervision practice, relevant community resources and mental health treatment system structure, common mental disabilities, basic behavior theory and principles of psychiatric rehabilitation, multi-disciplinary team methodology, common psychotropic medications, and direct service delivery methods and theory.

·  Ability to communicate effectively, both orally and in writing, and the ability to maintain records and prepare reports.

·  Minimum proficiency with Windows based software applications is required.

Pay Range: Salaried Exempt $58K to $62K annually

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with our without reasonable accommodation, can perform the “essential functions” of a job.  A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

 Recovery Options Made Easy. is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

Recovery Options Made Easy, will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact Colleen Hutchinson at Recovery Options Made Easy.

Job Category: Manager
Job Type: Full Time
Job Location: Buffalo NY

Apply for this position

Allowed Type(s): .pdf, .doc, .docx