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CORE Provider Rochester/Olean/Jamestown/Buffalo, NY


This position is responsible for Community Oriented Recovery & Engagement (CORE) Services as needed under the auspices of Recovery Options. CORE Services provides opportunities for adults with mental illness and/or substance use disorders to receive services in their home or community locations. CORE services are person-centered, recovery-oriented, mobile behavioral health supports intended to build skills and self-efficacy that promote and facilitate community participation and independence. CORE providers will complete the certification program through the Academy of Peer Services prior to hire. All CORE providers will share their life experience as a peer while in recovery from a mental health condition, mood disorder, or major life disruption as part of their work with program participants.


  1. Must have the Academy of Peer Services Courses completed and all relevant paperwork submitted prior to hire. Must be able to provide ROME with proof of courses taken and submission of application in process for APS Certification, prior to hire.
  2. Follow all policies and procedures as contained in the written CORE Policy Manual.
  • Provide CORE services to assigned participants including visits in the participant home or community locations, providing telehealth services.
  • Contacting referral/collateral resources as required
  • Responding promptly to participant phone calls and questions.
  • Schedule and coordinate weekly meetings with participants; keep appointments on shared work calendar.
  • Full time providers are required to produce a minimum of 25 billable hours per week.
  • Enter all notes in electronic health record for assigned participants within specified time parameters (within 24-48 hours after visit).
  • Complete all other case notes, paperwork as assigned and meet deadlines for submission of such for billable purposes.
  • Complete note corrections for monthly audit within the time frame given by supervisor.
  • Complete monthly mileage form and submit to supervisor no later than the 10th of the following month.
  • Attend all required team and agency meetings including regional, team, and individual supervision
  • Complete all assigned trainings within specified time periods.
  • Ensure compliance and confidentiality in all interactions and exchange of information pertaining to applicants, participants, employees, funding sources, and meetings.
  • Assist in coordinating, preparing and conducting meeting materials/references/resources as per the approved service plan.
  • Maintain a professional, cooperative and respectful attitude with all individuals with whom you come in contact on behalf of ROME.


  1. Performs other duties as assigned.
  2. Personal automobile insurance is required and is the sole responsibility of employee. Insurance coverage is detailed in the policy manual and must be adhered to as written.


Works in accordance with policies and regulations which may require judgment, initiative, creativity and the ability to deal with complex factors and making of decisions based on conclusions for which there may be little precedent.


 Work under the supervision of the CORE Clinical Supervisor and the Director of Licensed & Clinical Services. Follows state regulations regarding program guidance and compliance. Reads and understands program policy manual and requests clarification when needed.

Works from general objectives (such as governmental and agency compliance standards) and broad and varying policies, procedures, rules or precedents with significant functional guidance. Refers specific cases to manager for clarification or interpretation. Review by manager focuses on achievement of the objective and not necessarily on the means, except when required to ensure compliance with regulations.


Beginning to Intermediate skills in Microsoft Office including Excel, Word, and Outlook.  Evidence of skills demonstrated by the ability to perform all of the basic functions within each program; including but not limited to maintaining a calendar, sending e-mail, creating letters, etc..  Must also be proficient in utilizing various computer systems for Data Entry. Familiarity working with an Electronic Health Record a plus. General office equipment is used including fax/copy/scanning machine, laptop, and cell phone.

Upon your termination of employment with ROME, your equipment including your company laptop, cell phone, and chargers must be returned to your Program Manager. Your final paycheck will be held until ROME receives your equipment/cell/chargers. If your equipment is not returned Recovery Options will make all efforts to attain said equipment up to and including notification to the appropriate law enforcement agency for pursuit of said property.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work follows established practices and operating procedures with some latitude for independent judgment.  Maintains strict visual contact with work up to 100% of the time.  May occasionally lift up to (35) thirty-five pounds, without mechanical assistance.  Work involves sitting, standing, driving, climbing stairs and ambulating from task to task. The noise level in the work environment is usually light.

Services are provided in the community and/or a participant’s home under general circumstances. Telehealth services may be provided when allowable under NYS guidelines.


  • Completion of Center for Practice Innovations trainings as assigned within the first thirty days after date of hire.
  • APS Certification must be completed prior to date of hire.
  • Must have a valid Class D Driver License, reliable transportation, and minimum level of required automobile insurance. 
  • Must be at least 18 years of age.
  • Level 1: HS/GED with 1-3 years’ experience working in behavioral health or substance use and APS Certification.
  • Level 2: BA/BS or above with no experience and APS Certification or Associates degree with 1 year experience and APS Certification
  • Level 3: BA/BS or above with 2 years’ experience supporting individuals in pursuing education or vocational goals, and APS Certification . Staff should have knowledge in the following areas: Disability accommodations and assistive technology, financial aid, student loan default, SUD recovery resources on campus, Ticket to Work programs, SSI/SSDI benefits, etc.


  • Read and write case notes in a billable fashion and complete within 24-48 hours after the visit
  • Follow verbal and written instructions
  • Multi-task
  • Meet deadlines
  • Use web-based EMR, employee portal systems, on-line versions of Word & Excel
  • Willingness and ability to work with a team.
  • Ability to work independently a must.
  • Ability to demonstrate knowledge and skills pertaining to the use of electronic medical records (EMR), Microsoft Office, and internet.
  • Understanding of confidentiality and HIPAA laws regarding recipient’s records and information
  • Ability to demonstrate good organizational skills.
  • Ability to type with speed and accuracy
  • Willingness to continuously learn and develop skills as they pertain to the needs of the agency and the position.
  • Staff should have knowledge in the following areas or obtain within the first 90 days of employment: disability accommodations and assistive technology, financial aid, student loan default, SUD recovery resources on campus, behavioral health services in their designated service area, etc.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with our without reasonable accommodation, can perform the “essential functions” of a job.  A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Recovery Options Made Easy,. is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Recovery Options Made Easy, will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact Colleen Hutchinson at Recovery Options Made Easy.

Job Category: CORE Provider
Job Type: Per Diem
Wage Range: $18.00 to $20.00/hr